Help Center

Get answers for recharge and bill payments or reach out to our support team.

Recharges

Resolve mobile, DTH, and utility recharge issues.

Bill Payments

Electricity, water, gas, and other utility payments.

Security

Report issues or learn how we protect your transactions.

General Help

FAQs, tips, and guidance for using Numera Pay.

Frequently Asked Questions

Failed transactions are usually refunded within 2–3 working days. If not, contact support with your Transaction ID for assistance.

Once a recharge or bill payment is processed, it cannot be cancelled.

Numera Pay uses 256-bit SSL encryption, tokenization, and device-level authentication to keep all recharges and bill payments safe.

Please contact our support team with your Transaction ID and details. Our team will investigate and resolve the issue promptly.

Still need help?

Submit your query and our support team will get back to you within 24 hours.